Return & Refund Policy

We want you to be happy with your learning on Botomaze Academy. As all our courses and passes are digital services, there is nothing physical to return. This policy explains when you can get your money back.

Single courses

You can ask for a full refund within 7 days of purchase, as long as you have attended no more than 2 live classes and completed less than 20% of the lessons and recordings.
After that, the course is considered used and is not refundable.

All-access pass / subscriptions

You can ask for a full refund within 7 days of buying a pass if you have used it lightly (no more than 2 live classes attended).
After 7 days we do not give partial refunds for the remaining period, but you keep access until the pass ends. Your pass will not renew unless you renew it.

When we always refund

If a course is cancelled by us or the tutor before it starts, or most of its live classes are cancelled and not rescheduled, you get a full refund for that course.
If you were charged twice or charged by mistake, the extra amount is refunded in full.

How to ask for a refund

Email vikas@lavanyatech.com from your registered email address with your order or payment ID and the reason. We reply within 2 business days.

How refunds are paid

Approved refunds are made to your original payment method through Razorpay within 5–7 business days. Your bank may take a few more days to show it. Where you paid from your Botomaze wallet, the amount is returned to the wallet.

Coupons and offers

If you used a coupon, the refund is the amount you actually paid. Free courses and promotional credits are not refundable.